Complaint

MAKE A COMPLAINT

If you are not happy, we want to hear about it. We constantly strive to provide the highest possible level of customer service, but appreciate we dont get it right 100% of the time.

Please fill out the form below and we will be in touch next working to assist you.

Alternatively, pick up the phone and we will be happy to have a chat and do all we can for you.

How do we respond to complaints?

Step 1

We will listen carefully and do all we can to resolve the issue straight away. We will keep you informed every step of the way and how long it is going to take to reach a conclusion.

Step 2

If you're not happy, then you can choose to escalate your complaint. You can do this at any point, but we would appreciate it if you let us sort things out the best we can first.

Step 3

If you're not satisfied with the resolution, you can escalate things for a second time. If you do decide to do this, we'll carry out a final complaint review.

Step 4

Once we've fixed your problem, we'll close your complaint. This will also be done if we've not been able to contact you for more than 14 days.