What To Do After You've Ordered Your Flooring
Renovating your home is always an exciting time, but that’s not to say that it doesn’t come with its own set of challenges.
If you’ve just purchased flooring for the first time, you’ll be familiar with some of the difficulties associated with home improvements. Whether you couldn’t decide on the right style, spent hours looking for the best price, or debated which material is perfect for your home, you’re sure to have learned that the flooring market is hard to navigate.
Thankfully, the hard part is over. Now all you have to do is wait for your delivery to arrive.
If you’re feeling unsure about what to do next, don’t worry. There are a few simple steps you can take to make your project goes smoothly.
Here are our top tips to keep in mind when ordering from us..
Don’t Book Your Fitter Until Your Flooring Arrive
Many homeowners make the mistake of booking their fitter the moment they’ve received their order confirmation.
Whilst this may seem like a good idea, it can actually prove counterintuitive.
If you’re familiar with our services, you’ll know that we do everything in our power to ensure a speedy delivery. We work with the best couriers available, and keep track of every order whilst they’re in progress.
But sometimes the unthinkable happens…
Problems with road traffic accidents, manufacturing defects, and even natural disasters can affect the time of your delivery. Sadly, these issues are completely out of our control.
We do our best to get your goods to you as quick as possible, but just in case we can’t, hold off on anything that could bump up the cost of your installation.
Additionally, it’s important to allow some flooring an acclimatisation period. If you want to know more about preparing your flooring for fitting, visit our dedicated blog post.
Arrange for Someone to Help Unload the Goods
At Luxury Flooring, we remain dedicated to being as helpful as possible.
The majority of our third-party couriers are more than happy to carry the goods into your home. However, due to insurance purposes, some may be inclined to leave your flooring outside the property.
If you cannot move the goods yourself, please arrange for someone to help lift them safely into the building. We would hate for you to be stuck on the day of your delivery!
For more information regarding our services, please read our terms and conditions. There you’ll find everything you need to know about kerbside delivery, and how you can make your day as easy as possible.
Sign for Any Damage
Whether your flooring is at our warehouse, in transit, or being loaded into your home, you can rest assured that our team of highly trained professionals will always take great care.
But we know that sometimes mistakes get made.
If ever we hear that our products have arrived damaged, we feel just as unhappy as you do. Because of this, we’ll always replace, repair, or refund your order.
However, for us to do this, there is one important step you’ll have to take…
Once you have checked your flooring for visible signs of harm, you must notify your courier, and formally sign your name to acknowledge the defect. If you do not, we cannot compensate for the mistake.
When this has been completed, get in touch with our customer service department, and we’ll do the hard work.
Remember Our 28 Day Returns Policy
When it comes to your home, we know how important it is to get things just right. That’s why we’re always prepared to make amendments to your order.
If you’re not happy with your flooring, we’ll entitle you to a returns period of 28 days. This is double the amount of time required by Consumer Contract Regulations, giving you extra freedom of choice.
The returns period begins when the goods arrive at your property, so don’t worry about any delays affecting our generous offer.
For full details about our returns policy, head over to our webpage. Here you’ll find information about returns forms, delivery costs, and refunds.
Sit Back and Relax
After all that hard work, you deserve a well-earned rest!
The only thing left for you to do is sit back and wait for the transformation of your home to take place.
Our team will make the arrangements, inspect the goods, and ensure you receive a high-quality product.
All you have to do is relax!