The Service from our Owls, Whilst Providing Solid and Engineered Wood Flooring!
Here at Luxury Flooring and Furnishings we like to refer to ourselves as owls. We believe we are unique, efficient and use our peripheral vision to constantly visualise how we can improve. The services we provide are very important to us and we would like to outline just exactly what we offer. However, before we enlighten you, we would like to apologise for the ridiculous puns that you are about to stumble across.
Our owls work tirelessly to offer the best advice possible because we always give a hoot. The online advice centre and blog allows you to gain knowledge on a variety of our products, installation methods and maintenance of your floor. If you have any further questions, then feel free to contact our customer service team. They have a wide range of knowledge on flooring and will be able to answer any of your queries, this ensures you never have to make a decisions owl on your own. We pride ourselves on excellent customer service so if any problems do occur, our owls will use their especially acute hearing to listen to your problem and find an immediate solution. At luxury flooring we appreciate that purchasing flooring is a huge decision, that is why we offer free samples allowing you to touch and feel the product prior to purchasing. Our owls will cut your sample from an original pack, have it packaged up and delivered all with in 48 hours.
As the name suggests, we only offer luxury products,nothing but the best. Not only do we offer the best products, they are offered at the cheapest price on the web, therefore it doesn’t take Owlbert Einstein to work out we truly are the best. If by some freak accident you stumble across a cheaper price on a like for like product, our price match guarantee allows our owls to not only match the price but to beat the quote by £25. As well as working out the price, it is important to know how many packs of flooring you require. The owls have helped you with this process by using owlgebra to create an online pack calculator, allowing you to work out the amount of packs needed and total cost within seconds.
We appreciate the importance of delivery and that is why our owls provide a first class service. Our efficient delivery service guarantees that any purchase ordered before 12pm qualifies for next working day delivery. Our owls have realised that our floor is in high demand, not only in the UK but around the world and that is why you can now see our owls flying our products around the globe.
Working within the flooring trade can be extremely difficult, however our owls have made it easier by offering unique trade accounts. Trade customers will see numerous advantages including a loyalty points reward card, leading to free products and discounted rates when points are built up. As well as this, trade customers will also benefit from dedicated next day delivery before 12 o’clock and access to our 365 day return policy in case your customer has a change of heart.