Fast, Flexible Delivery

Your delivery date will be the date you selected at checkout, unless for some reason we’re unable to deliver on that day. If this happens, we’ll contact you to arrange an alternative delivery date.

You’ll receive a text and email once your order has been dispatched from our warehouse. This notification will include a two-hour window for your delivery.

On the day of delivery, you’ll get a text message and email with a two-hour window for your delivery.

Our deliveries take place throughout the day from 8am - 6pm, so please be prepared to be home during these hours until you receive your delivery time slot.

Our delivery partners will always do their best to arrive within the two-hour window they provide. But if something does go wrong and they’re running behind, you’ll receive a text and email to let you know.

Yes, we offer a next-day delivery service to most areas of the UK. Simply place your order before 12pm, for guaranteed delivery on the next working day!

We deliver to most areas of the UK, including Northern Ireland. Unfortunately, we’re not able to deliver to addresses in the Republic of Ireland.

If you need to amend your order for any reason, please contact us as soon as possible and our helpful team will try their best to assist.

If your plans change, you can cancel your order if you tell us early enough. Please get in touch with one of our helpful team and they’ll be able to assist.

If you think your address could be tricky to find, please add delivery instructions or leave a note or what3words code in the order comment box at checkout. Already checked out? Simply speak to a member of our helpful team who will ensure your instructions are passed on to your driver.

Depending on the size of your order, your flooring will either be placed on pallets and delivered by a Heavy Goods Vehicle, or each pack will be bubble wrapped and sent with a courier in a van. Please read and reply to the questions detailed on your order confirmation or contact us in advance if you have restricted access which limits the size of the vehicle we can send. This will help us plan accordingly to prevent any delivery delays.

Palletised deliveries are delivered to the kerbside, which means that the driver will get the pallet as close as possible to the property, but any hazards or obstacles may affect this.

We always try our hardest to make sure that your order arrives in one delivery. However, in some cases your order could arrive from two different couriers. This might be because of irregular-shaped goods or orders coming from two separate warehouses. If this happens, we’ll let you know once your order is dispatched.

If you miss your delivery window, we’ll get in touch to arrange a new delivery date. You may be subject to any redelivery charges we incur from our delivery partners.

We make sure to quality-check all orders when they’re picked in the warehouse, and then again before they’re dispatched so that everything arrives safe and sound. But in the rare event that your order gets damaged in transit, there’s no need to worry. All you need to do is accept the delivery, snap some photos and sign for it as damaged. If the damages are found within the packs themselves then you can let us know once you spot them. Either way, just send us some pictures of the damaged items. Our helpful team will be in touch to resolve the issue as quickly as possible.

As we mentioned above, all orders are quality-checked when picked and again before dispatch so that the correct order will be delivered to you. But if you do have any concerns about the order you’ve received, then we’re here to help. Simply accept the delivery and then send us a picture of the order you’re concerned about. One of our helpful team will be in touch to resolve the issue as quickly as possible.

If you don’t receive as many packs as expected there’s no need to worry. Our pack sizes vary so sometimes that means you won’t get the exact amount as shown on your order, but you will always get enough to cover your area. If in doubt, contact our customer service team who can advise on the pack sizes and confirm how many packs you should have received.

If you do need to return some of, or all of, your order, we have a 30-day return period for you to send items back to us for a refund. This starts from the date you receive your order. Please take a look at our returns page for more information on how to return an order.