At Luxury Flooring, we offer three main shipping services:
Standard Delivery = 3-5 working days. Free delivery is available on orders over £599 (including VAT)
Next Day Delivery* = any orders placed before 12pm will be guaranteed for delivery on the next working day. Any orders placed over the weekend or on bank holidays will be processed on the first working day of the following week for delivery the following working day.
* Our delivery partner, Pallex, do not offer next day delivery to Cornwall and Devon. Please allow 5-7 working days for delivery to these areas.
Selected Day Delivery = you can also choose a Timed or Saturday Delivery. These will incur a surcharge in addition to the standard shipping rates shown below
AM / PM Delivery - £20 | Timed Delivery - £30 | Saturday Delivery - £55
Our deliveries are carried out by DHL, Tuffnells or Pallex depending on the quantity of the order.
When We Deliver
Our deliveries are made Monday - Friday, between 9am and 6pm, so we strongly recommend that you’re present at the delivery address between these hours on the day.
On the day of delivery you’ll get a text message and email once your order's been loaded onto the courier's vehicle and is en route. If a delivery fails due to no one being present at the address, then you may be liable for any redelivery costs incurred.
We always try our hardest to make sure that your order arrives in one delivery. However in some cases, your order could arrive from two different couriers. This might be because of irregular-shaped goods or orders coming from two separate warehouses. If this happens, we’ll let you know once your order is dispatched.
Where We Deliver
Luxury Flooring deliver to any household or business in the UK, however, some rural and non-mainland UK post codes may incur additional charges (please see surcharges below).
All of our pallet orders are delivered to the kerbside, which means that the driver will get the pallet as close as possible to the property, but any hazards or obstacles may affect this.
If access to your address involves any narrows roads, streets or tracks, please let us know so we can send the appropriate vehicle.
In case you have an address that might be tricky for delivery drivers to find, our delivery partner, Pallex, is set up to use what3words to help drivers know exactly where to deliver. What3words is system that has created unique codes made up of 3 words for every 3 metre squared location in the world. If you have a what3words code for your address you can provide this when placing your order to make it easier for our delivery drivers to find you. This is especially useful in rural areas.
Any more delivery questions?
Head over to our Delivery Service page where we have plenty of information on what to expect in the lead up to your delivery and on the day itself.
|Economy (3-5 Days)||Next Day|
|Orders under £599||£40||£45|
|Orders over £599||Free||£40|
|1st Class||Special Delivery|
|Orders Under £50||Orders Over £50|
|Northern Ireland - BT||£50||£150|
|Republic of Ireland||£50||£205|
|Inverness - IV40-56||£50||£150|
|Kilmarnock - KA27||£50||£200|
|Kilmarnock - KA28||£50||£250|
|Kirkwall - KW||£50||£150|
|Outer Hebrides - HS||£50||£150|
|Paisley - PA20||£50||£150|
|Paisley - PA41, PA60-61, PA76-78||£50||£250|
|Paisley - PA42-49, PA62-75||£50||£200|
|Perth - PH42-44||£50||£250|
|Shetland Islands - ZE||£50||£150|
|Isle of Mann||£50||£150|
|Isle of Wight - PO30-41||£50||£150|