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FREQUENTLY ASKED QUESTIONS

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General Questions

Luxury Flooring's History?

Luxury Flooring have become one of the largest online flooring specialists across the whole of the UK within just 5 years of trading, simply because of our prices and the products we have on display. We don’t just retail flooring online, we offer a wide range of technical and product advice which can be found online or explained in more detail over the phone. When purchasing wood flooring online, we feel it is necessary for our clients to have confidence when purchasing, so we offer free speedy samples allowing you to touch and feel the goods prior to ordering.

Why should you purchase from Luxury Flooring?

There are many reasons why we have become the fastest online flooring retailer, but the main reasons are our the prices, products and service we offer. Not only do we offer the cheapest prices in the UK but we always make sure our product specifications are of higher quality than our competition. It doesn’t stop there, we take a huge amount of pride in the before and after sales service, which reflects on our 5-star review rating.

Do Luxury Flooring offer free samples?

Yes, we offer free samples on all our solid and engineered wood flooring products, and the majority of laminate and vinyl products too. We feel this is imperative for our customer to touch and feel the quality of our products prior to purchasing. All our samples are delivered within 48 hours of placing the order, sent first class via Royal mail, so you can expect them with your regular post.

What is Luxury Flooring's return policy?

When ordering products online we feel it is only fair our customers have enough time to receive the goods and decide whether the product is suitable, so we allow our customer to have a 28-day window, which is twice as long as the majority of our competition.

How do Luxury Flooring deliver their goods?

All our flooring products will be securely wrapped and delivered using a pallet, as we feel this is best way to safely transport these goods. We make sure we always inform our customers of the exact delivery date to allow you to make the relevant arrangements. Another advantage of our delivery system is we make sure the driver calls the customer 1 hour beforehand to give you more flexibility throughout the day.

What happens once I have placed an order an order with Luxury Flooring?

Once you have a placed an order, we will email you a confirmation of the purchase so you can double check all the correct items have been ordered, then we will send you another email once the goods have been dispatched just as a reminder of the delivery date.

Is there a limit to how many free samples Luxury Flooring will send?

Many companies feel it is necessary to limit how many free samples they send out, however, at Luxury Flooring we think it is only fair you have the ability to order as many as you see fit, allowing you choose your dream floor.

Do you fit as well as sell flooring?

We often get asked whether we fit as well as sell flooring.  The short answer is no.  Instead, we recommend that you research via Checkatrade to find a fitter local to you.

What is Luxury Flooring’s delivery lead time?

Speedy deliveries are key; there is nothing more annoying than waiting for weeks for a delivery. We deliver all our goods next day or within 2-3 working days, however, if you have a preferred date in mind further down the line we can hold the stock in our warehouse and deliver the goods on any specific date.

Solid Wood Flooring Diagram

Solid Wood Flooring – Questions?

Is Solid Wood Flooring suitable for wet rooms?

We would never advise our customers to install Solid Wood Flooring in a bathroom simply because Solid Wood Flooring would start to swell upon contact with a large amount of water. However, any pre-finished Solid Wood Flooring products can withstand any splashes and spills to an extent as the surface is water resistant.

Is Solid Wood Flooring suitable for underfloor heating?

No, Solid Wood Flooring is not suitable for use with underfloor heating.

Is Solid Wood Flooring scratch resistant?

When it comes to finishing our Solid Wood Flooring products, we make sure we apply multiple coats to strengthen the protection, making it extremely hard to scratch and chip.

Do Luxury Flooring offer free Solid Wood Flooring samples?

Absolutely! We feel it is vital that our customers pick out their dream flooring, so we offer free samples on all of our Solid Wood Flooring products, allowing you to touch and feel the quality prior to purchasing.

Do Luxury Flooring offer a warranty on their Solid Wood Flooring?

When purchasing anything it is very important that the goods come with a warranty so you are protected from any manufacturing problems. Each product offers a different warranty which you can easily find on the specific product pages.

Will my Solid Wood Floor creek and squeak?

To prevent any creeks and squeaks it is very important you lay your Solid Wood Flooring onto an even subfloor. If the sub floor is not level, this can cause the flooring move and creek.

Do I need to leave an expansion gap when I install Solid Wood Flooring?

When it comes to installing a Solid Wooden Floor it is essential you leave at least a 10mm expansion gap, as this will allow the floor to breathe. As Solid Wood Flooring is a natural product you will get some slight movement (expansion and contraction), therefore an expansion gap is essential. A good way to cover up an expansion gap would be to use beading or skirting boards. This way the gap won’t be visible to the eye.

How do I install a Solid Wood Floor?

The most highly recommended way to install a Solid Wood Floor is to stick the flooring directly down to a level sub floor using a wood flooring adhesive. On each of the product pages you can download a copy of the installation guide directly to your computer with one click.

How long does it take for a Solid Wood Floor to acclimatise?

Many companies will inform you that Solid Wood Flooring doesn’t need much time to acclimatise, but we would always recommend our customers to allow a minimum of 120 hours (5 days) in the room the floor will be laid in. That way you can rest assured that your Solid Wood Flooring is 100% conditioned to be installed.

Can I sand down a Solid Wood Floor?

One of the main advantages of a Solid Wood Flooring product is the fact you can sand and refinish it multiple times, giving the flooring an extremely long life spa. However, you shouldn’t need to sand and refinish a Solid Wood Floor for the first 10 to 15 years. The idea behind sanding and refinishing a floor is so it looks as good as new.

Engineered Wood Flooring Diagram

Engineered Wood Flooring – Questions?

Is Engineered Wood Flooring suitable for wet rooms?

We would never advise our customers to install Engineered Wood Flooring in a bathroom simply because Engineered Wood Flooring would start to swell if it were to come into contact with a large amount of water. However, any pre-finished Engineered Wood Flooring products can withstand any splashes and spills much more effectivley as the surface is water resistant.

Is Engineered Wood Flooring suitable for underfloor heating?

Yes, Engineered Wood Flooring is suitable for use with underfloor heating, but we advise that this does not exceed a temperature of 27 degrees celsius.

Is Engineered Wood Flooring scratch resistant?

When it comes to finishing our Engineered Wood Flooring products we make sure we apply multiple coats which strengthens the protection, making it extremely hard to scratch and chip.

Do Luxury Flooring offer free Engineered Wood Flooring samples?

Absolutely! We feel it is vital that our customers pick out their dream flooring, so we offer free samples on all of our Engineered Wood Flooring products, allowing you to touch and feel the quality prior to purchasing.

Do Luxury Flooring offer a warranty on their Engineered Wood Flooring?

When purchasing anything it is very important that the goods come with a warranty so you are protected from any manufacturing problems. Each product offers a different warranty which you can easily find on the specific product pages.

Will my Engineered Wood Floor creek and Squeak?

To prevent any creeks and squeaks it is very important you lay your Engineered Wood Flooring onto an even subfloor. If the sub floor is not level, this can cause the flooring move and creek.

Do I need to leave an expansion gap when I install Engineered Wood Flooring?

When it comes to installing an Engineered Wooden Floor it is essential you leave at least a 10mm expansion gap, as this will allow the floor to breathe. As Engineered Wood Flooring is a natural product you will get some slight movement (expansion and contraction), therefore an expansion gap is essential. A good way to cover up an expansion gap would be to use beading or skirting boards. This way the gap won’t be visible to the eye.

How do I install an Engineered Wood Floor?

There are three main ways to install an Engineered Wood Floor. You can either glue it directly to the sub floor, nail the floor to the sub floor or lay the flooring as a floating floor. If you require detailed fitting instructions, each product page offers an installation guide which you can download directly to your computer with one click.

How long does it take for an Engineered Wood Floor to acclimatise?

Many companies will inform you that Engineered Wood Flooring doesn’t need much time to acclimatise, but we would always recommend our customers to allow a minimum of 36 hours (1.5 days) in the room the floor will be laid in. That way you can rest assured that your Engineered Wood Flooring is 100% conditioned to be installed.

Can I sand down an Engineered Wood Floor?

One of the main advantages of an Engineered Wood Flooring product is the fact you can sand and refinish it multiple times, giving the flooring an extremely long life span. However, you shouldn’t need to sand and refinish an Engineered Wood Floor for the first 10 to 15 years. The idea behind sanding and refinishing a floor is so it looks as good as new.

Laminate Flooring Diagram

Laminate Flooring – Questions?

Is Laminate Flooring suitable for wet rooms?

Laminate flooring is water resistant which means it can handle a reasonable amount of water - however, this doesn’t make it 100% waterproof. The best option is always to clean/mop any spillages or leaks as quickly as possible. If you require a waterproof floor, we offer a range of 100% waterproof laminates under the laminate flooring category.

Is Laminate Flooring suitable for underfloor heating?

Yes, laminate flooring is suitable for underfloor heating, but we recommend that this doesn't exceed a temperature of 27 degrees celsius.

Is Laminate Flooring scratch resistant?

The surface on top of laminate flooring products are extremely hardwearing and scratch resistant, so you needn’t worry about pets for example damaging the surface.

Do Luxury Flooring offer free Laminate Flooring samples?

Absolutely! We feel it is vital our customers pick out their dream flooring, so we offer free samples on the majority of our Laminate Flooring products, allowing you to touch and feel the quality prior to purchasing.

Do Luxury Flooring offer a warranty on their Laminate Flooring?

When purchasing anything it is very important that the goods come with a warranty so you are protected from any manufacturing problems. Each product offers a different warranty which you can easily find on the specific product pages.

Will my Laminate Floor creek and squeak?

To prevent any creeks and squeaks it is very important you lay your Laminate Flooring onto an even subfloor. If the sub floor is not level, this can cause the flooring move and creek.

Do I need to leave an expansion gap when I install Laminate Flooring?

As Laminate Flooring is not a natural product you don’t have to leave an expansion gap around the room. You can simply lay the flooring up against the wall, however, we would always recommend finishing the flooring off with either some beading or skirting boards for a more complete look.

How do I install Laminate Flooring?

Laminate flooring simply just clicks together, making it very easy for any DIY fan or handyman. Fitting Laminate Flooring doesn’t require an industry specialist, however if you do appoint one the job will be spot on.

How long does it take for a Laminate Floor to acclimatise?

Although this may differ depending on which company you ask, we believe it is best to give a minimum of 48 hours (2 days) for a laminate floor to acclimatise. This will ensure the best results and least risk. Make sure you put the flooring in the room it will be acclimatised in so it gets used to the correct conditions, and lay it flat so damage does not occur. You may stack packs if needed to save space.

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