Frequently Asked Questions

General Questions

What happens once I have placed an order an order with Luxury Flooring?

After you've placed an order with us we'll keep you updated along the way. You'll get an email with a delivery date once your order is dispatched and then on your delivery day, you'll receive a text message and email once your order's been loaded and is on its way to you. If you do have any more delivery questions, head over to our Delivery Options page or to read our Delivery Service FAQs.

What is Luxury Flooring's delivery lead time?

Speedy deliveries are key; there is nothing more annoying than waiting for weeks for a delivery. We deliver all our goods next day or within 3-5 working days, however, if you have a preferred date in mind further down the line we can hold the stock in our warehouse and deliver the goods on any specific date.

I want to make a repeat order. Will the colour match my existing floor?

We’re happy to hear you’ve chosen to shop with us again. To make sure your new order matches up with the correct shade from your previous order, get in touch with our friendly sales team who will be able to help.

Solid Wood Flooring Questions

Is Solid Wood Flooring suitable for wet rooms?

We would never advise our customers to install Solid Wood Flooring in a bathroom simply because Solid Wood Flooring would start to swell upon contact with a large amount of water. However, any pre-finished Solid Wood Flooring products can withstand any splashes and spills to an extent as the surface is water resistant.

Is Solid Wood Flooring suitable for underfloor heating?

No, Solid Wood Flooring is not suitable for use with underfloor heating.

Is Solid Wood Flooring scratch-resistant?

When it comes to finishing our Solid Wood Flooring products, we make sure we apply multiple coats to strengthen the protection, making it extremely hard to scratch and chip.

Do Luxury Flooring offer free Solid Wood Flooring samples?

Absolutely! We feel it is vital that our customers pick out their dream flooring, so we offer free samples on all of our Solid Wood Flooring products, allowing you to touch and feel the quality prior to purchasing.

Do Luxury Flooring offer a warranty on their Solid Wood Flooring?

When purchasing anything it is very important that the goods come with a warranty so you are protected from any manufacturing problems. Each product offers a different warranty which you can easily find on the specific product pages.

Will my Solid Wood Floor creak and squeak?

To prevent any creaks and squeaks it is very important you lay your Solid Wood Flooring onto an even subfloor. If the sub floor is not level, this can cause the flooring move and creak.

Do I need to leave an expansion gap when I install Solid Wood Flooring?

When it comes to installing a Solid Wooden Floor it is essential you leave at least a 10mm expansion gap, as this will allow the floor to breathe. As Solid Wood Flooring is a natural product you will get some slight movement (expansion and contraction), therefore an expansion gap is essential. A good way to cover up an expansion gap would be to use beading or skirting boards. This way the gap won't be visible to the eye.

How do I install a Solid Wood Floor?

The most highly recommended way to install a Solid Wood Floor is to stick the flooring directly down to a level sub floor using a wood flooring adhesive. On each of the product pages you can download a copy of the installation guide directly to your computer with one click.

How long does it take for a Solid Wood Floor to acclimatise?

Many companies will inform you that Solid Wood Flooring doesn't need much time to acclimatise, but we would always recommend our customers to allow a minimum of 120 hours (5 days) in the room the floor will be laid in. That way you can rest assured that your Solid Wood Flooring is 100% conditioned to be installed.

Can I sand down a Solid Wood Floor?

One of the main advantages of a Solid Wood Flooring product is the fact you can sand and refinish it multiple times, giving the flooring an extremely long life span. However, you shouldn't need to sand and refinish a Solid Wood Floor for the first 10 to 15 years. The idea behind sanding and refinishing a floor is so it looks as good as new.

Engineered Wood Flooring - Questions?

Is Engineered Wood Flooring suitable for wet rooms?

We would never advise our customers to install Engineered Wood Flooring in a bathroom simply because Engineered Wood Flooring would start to swell if it were to come into contact with a large amount of water. However, any pre-finished Engineered Wood Flooring products can withstand any splashes and spills much more effectivley as the surface is water resistant.

Is Engineered Wood Flooring suitable for underfloor heating?

Yes, Engineered Wood Flooring is suitable for use with underfloor heating, but we advise that this does not exceed a temperature of 27 degrees celsius.

Is Engineered Wood Flooring scratch resistant?

When it comes to finishing our Engineered Wood Flooring products we make sure we apply multiple coats which strengthens the protection, making it extremely hard to scratch and chip.

Do Luxury Flooring offer free Engineered Wood Flooring samples?

Absolutely! We feel it is vital that our customers pick out their dream flooring, so we offer free samples on all of our Engineered Wood Flooring products, allowing you to touch and feel the quality prior to purchasing.

Do Luxury Flooring offer a warranty on their Engineered Wood Flooring?

When purchasing anything it is very important that the goods come with a warranty so you are protected from any manufacturing problems. Each product offers a different warranty which you can easily find on the specific product pages.

Will my Engineered Wood Floor creak and squeak?

To prevent any creaks and squeaks it is very important you lay your Engineered Wood Flooring onto an even subfloor. If the sub floor is not level, this can cause the flooring move and creak.

Do I need to leave an expansion gap when I install Engineered Wood Flooring?

When it comes to installing an Engineered Wooden Floor it is essential you leave at least a 10mm expansion gap, as this will allow the floor to breathe. As Engineered Wood Flooring is a natural product you will get some slight movement (expansion and contraction), therefore an expansion gap is essential. A good way to cover up an expansion gap would be to use beading or skirting boards. This way the gap won't be visible to the eye.

How do I install an Engineered Wood Floor?

There are three main ways to install an Engineered Wood Floor. You can either glue it directly to the sub floor, nail the floor to the sub floor or lay the flooring as a floating floor. If you require detailed fitting instructions, each product page offers an installation guide which you can download directly to your computer with one click.

How long does it take for an Engineered Wood Floor to acclimatise?

Many companies will inform you that Engineered Wood Flooring doesn't need much time to acclimatise, but we would always recommend our customers to allow a minimum of 36 hours (1.5 days) in the room the floor will be laid in. That way you can rest assured that your Engineered Wood Flooring is 100% conditioned to be installed.

Can I sand down an Engineered Wood Floor?

One of the main advantages of an Engineered Wood Flooring product is the fact you can sand and refinish it multiple times, giving the flooring an extremely long life span. However, you shouldn't need to sand and refinish an Engineered Wood Floor for the first 10 to 15 years. The idea behind sanding and refinishing a floor is so it looks as good as new.

Laminate Flooring - Questions?

Is Laminate Flooring suitable for wet rooms?

Laminate flooring is water resistant which means it can handle a reasonable amount of water - however, this doesn't make it 100% waterproof. The best option is always to clean/mop any spillages or leaks as quickly as possible.

Is Laminate Flooring suitable for underfloor heating?

Yes, laminate flooring is suitable for underfloor heating, but we recommend that this doesn't exceed a temperature of 27 degrees celsius.

Is Laminate Flooring scratch resistant?

The surface on top of laminate flooring products are extremely hardwearing and scratch resistant, so you needn't worry about pets for example damaging the surface.

Do Luxury Flooring offer free Laminate Flooring samples?

Absolutely! We feel it is vital our customers pick out their dream flooring, so we offer free samples on the majority of our Laminate Flooring products, allowing you to touch and feel the quality prior to purchasing.

Do Luxury Flooring offer a warranty on their Laminate Flooring?

When purchasing anything it is very important that the goods come with a warranty so you are protected from any manufacturing problems. Each product offers a different warranty which you can easily find on the specific product pages.

Will my Laminate Floor creak and squeak?

To prevent any creaks and squeaks it is very important you lay your Laminate Flooring onto an even subfloor. If the sub floor is not level, this can cause the flooring move and creek.

Do I need to leave an expansion gap when I install Laminate Flooring?

As Laminate Flooring is not a natural product you don't have to leave an expansion gap around the room. You can simply lay the flooring up against the wall, however, we would always recommend finishing the flooring off with either some beading or skirting boards for a more complete look.

How do I install Laminate Flooring?

Laminate flooring simply just clicks together, making it very easy for any DIY fan or handyman. Fitting Laminate Flooring doesn't require an industry specialist, however if you do appoint one the job will be spot on.

How long does it take for a Laminate Floor to acclimatise?

Although this may differ depending on which company you ask, we believe it is best to give a minimum of 48 hours (2 days) for a laminate floor to acclimatise. This will ensure the best results and least risk. Make sure you put the flooring in the room it will be acclimatised in so it gets used to the correct conditions, and lay it flat so damage does not occur. You may stack packs if needed to save space.