FREQUENTLY ASKED QUESTIONS

Owl Thinking

General Questions

We often get asked whether we fit as well as sell flooring.  The short answer is no.  Instead, we recommend that you research via Checkatrade to find a fitter local to you.

Speedy deliveries are key; there is nothing more annoying than waiting for weeks for a delivery. We deliver all our goods next day or within 3-5 working days, however, if you have a preferred date in mind further down the line we can hold the stock in our warehouse and deliver the goods on any specific date.

Solid Wood Flooring Diagram

Solid Wood Flooring – Questions?

We would never advise our customers to install Solid Wood Flooring in a bathroom simply because Solid Wood Flooring would start to swell upon contact with a large amount of water. However, any pre-finished Solid Wood Flooring products can withstand any splashes and spills to an extent as the surface is water resistant.

No, Solid Wood Flooring is not suitable for use with underfloor heating.

When it comes to finishing our Solid Wood Flooring products, we make sure we apply multiple coats to strengthen the protection, making it extremely hard to scratch and chip.

Absolutely! We feel it is vital that our customers pick out their dream flooring, so we offer free samples on all of our Solid Wood Flooring products, allowing you to touch and feel the quality prior to purchasing.

When purchasing anything it is very important that the goods come with a warranty so you are protected from any manufacturing problems. Each product offers a different warranty which you can easily find on the specific product pages.

To prevent any creeks and squeaks it is very important you lay your Solid Wood Flooring onto an even subfloor. If the sub floor is not level, this can cause the flooring move and creek.

When it comes to installing a Solid Wooden Floor it is essential you leave at least a 10mm expansion gap, as this will allow the floor to breathe. As Solid Wood Flooring is a natural product you will get some slight movement (expansion and contraction), therefore an expansion gap is essential. A good way to cover up an expansion gap would be to use beading or skirting boards. This way the gap won’t be visible to the eye.

The most highly recommended way to install a Solid Wood Floor is to stick the flooring directly down to a level sub floor using a wood flooring adhesive. On each of the product pages you can download a copy of the installation guide directly to your computer with one click.

Many companies will inform you that Solid Wood Flooring doesn’t need much time to acclimatise, but we would always recommend our customers to allow a minimum of 120 hours (5 days) in the room the floor will be laid in. That way you can rest assured that your Solid Wood Flooring is 100% conditioned to be installed.

One of the main advantages of a Solid Wood Flooring product is the fact you can sand and refinish it multiple times, giving the flooring an extremely long life spa. However, you shouldn’t need to sand and refinish a Solid Wood Floor for the first 10 to 15 years. The idea behind sanding and refinishing a floor is so it looks as good as new.

Engineered Wood Flooring – Questions?

We would never advise our customers to install Engineered Wood Flooring in a bathroom simply because Engineered Wood Flooring would start to swell if it were to come into contact with a large amount of water. However, any pre-finished Engineered Wood Flooring products can withstand any splashes and spills much more effectivley as the surface is water resistant.

Yes, Engineered Wood Flooring is suitable for use with underfloor heating, but we advise that this does not exceed a temperature of 27 degrees celsius.

When it comes to finishing our Engineered Wood Flooring products we make sure we apply multiple coats which strengthens the protection, making it extremely hard to scratch and chip.

Absolutely! We feel it is vital that our customers pick out their dream flooring, so we offer free samples on all of our Engineered Wood Flooring products, allowing you to touch and feel the quality prior to purchasing.

When purchasing anything it is very important that the goods come with a warranty so you are protected from any manufacturing problems. Each product offers a different warranty which you can easily find on the specific product pages.

To prevent any creeks and squeaks it is very important you lay your Engineered Wood Flooring onto an even subfloor. If the sub floor is not level, this can cause the flooring move and creek.

When it comes to installing an Engineered Wooden Floor it is essential you leave at least a 10mm expansion gap, as this will allow the floor to breathe. As Engineered Wood Flooring is a natural product you will get some slight movement (expansion and contraction), therefore an expansion gap is essential. A good way to cover up an expansion gap would be to use beading or skirting boards. This way the gap won’t be visible to the eye.

There are three main ways to install an Engineered Wood Floor. You can either glue it directly to the sub floor, nail the floor to the sub floor or lay the flooring as a floating floor. If you require detailed fitting instructions, each product page offers an installation guide which you can download directly to your computer with one click.

Many companies will inform you that Engineered Wood Flooring doesn’t need much time to acclimatise, but we would always recommend our customers to allow a minimum of 36 hours (1.5 days) in the room the floor will be laid in. That way you can rest assured that your Engineered Wood Flooring is 100% conditioned to be installed.

One of the main advantages of an Engineered Wood Flooring product is the fact you can sand and refinish it multiple times, giving the flooring an extremely long life span. However, you shouldn’t need to sand and refinish an Engineered Wood Floor for the first 10 to 15 years. The idea behind sanding and refinishing a floor is so it looks as good as new.

Laminate Flooring Diagram

Laminate Flooring – Questions?

Laminate flooring is water resistant which means it can handle a reasonable amount of water - however, this doesn’t make it 100% waterproof. The best option is always to clean/mop any spillages or leaks as quickly as possible. If you require a waterproof floor, we offer a range of 100% waterproof laminates under the laminate flooring category.

Yes, laminate flooring is suitable for underfloor heating, but we recommend that this doesn't exceed a temperature of 27 degrees celsius.

The surface on top of laminate flooring products are extremely hardwearing and scratch resistant, so you needn’t worry about pets for example damaging the surface.

Absolutely! We feel it is vital our customers pick out their dream flooring, so we offer free samples on the majority of our Laminate Flooring products, allowing you to touch and feel the quality prior to purchasing.

When purchasing anything it is very important that the goods come with a warranty so you are protected from any manufacturing problems. Each product offers a different warranty which you can easily find on the specific product pages.

To prevent any creeks and squeaks it is very important you lay your Laminate Flooring onto an even subfloor. If the sub floor is not level, this can cause the flooring move and creek.

As Laminate Flooring is not a natural product you don’t have to leave an expansion gap around the room. You can simply lay the flooring up against the wall, however, we would always recommend finishing the flooring off with either some beading or skirting boards for a more complete look.

Laminate flooring simply just clicks together, making it very easy for any DIY fan or handyman. Fitting Laminate Flooring doesn’t require an industry specialist, however if you do appoint one the job will be spot on.

Although this may differ depending on which company you ask, we believe it is best to give a minimum of 48 hours (2 days) for a laminate floor to acclimatise. This will ensure the best results and least risk. Make sure you put the flooring in the room it will be acclimatised in so it gets used to the correct conditions, and lay it flat so damage does not occur. You may stack packs if needed to save space.

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